How to choose a Quality Nail Salon?

Sep 27

Attention nail care customer: Use this as a guideline to determine whether your salon is providing not only great nails, but a safe and pleasant experience as well.

  • Are the salon and individual workstations clean?

Does your nail professional observe proper sanitation practices? Before the nail professional begins your service, you should both wash your hands. The towel at the table should be clean, and all implements to be used in the service should have been disinfected. Don’t be afraid to ask your nail professional how the instruments have been disinfected and what products are used.

  • What is included in the price of the service?

Many salons provide all-inclusive service prices; some salons charge a la carte. Be sure you understand exactly what services are performed for the price. For example, is polish extra? Is top coat or fast-dry extra? Will you be charged for broken nails?  Does the service include massage?  Is there a guarantee?

  • Did the nail professional explain the service to you, ask you questions about your needs, and inform you of proper home care?

There have been so many advancements in nail coatings that nail professionals can make the most natural-looking nails in the world, but enhancements aren’t for everyone. Your nail professional should ask you about your needs and preferences, and explain salon and at-home maintenance necessary to care for your nails. You should also share pertinent medical information (certain medications/health conditions, for example, may alter the service/products/procedure used).

  • Does the salon have a strong odor?

There is an odor associated with some nail products, but there is no danger to clients smelling it during their service. However, an overpowering odor can be an indication of an inadequate ventilation system in the salon; or you may be sensitive to unfamiliar odors. Ask your nail professional or the salon owner what is done in the salon to minimize exposure to odors, vapors, and filing dust for client comfort.

  • Does the technician use an electric file?

Electric files are commonly used in the nail industry, and, when used properly, are perfectly safe. You should not feel any pain or burning when the electric file is being used; if you experience any discomfort, tell your nail professional immediately. If the pain continues, stop the nail professional; it may be best for you to leave the salon.  Be sure to fill out a complaint form (see below).

  • Is the nail technician and the salon licensed?

All states (except Connecticut), require licenses for nail professionals, and most states require that the license be displayed for customers to see (required in MA).  If you do not see the license posted, ask your nail professional for a current license.  Salon and individual licenses (including any violations), are public knowledge - you can check the license, status and history of a salon and nail professionals, Cosmetologists, etc. license online at

  • What products are used in the salon?

Most salons use products that are for professionals only, and are professional approved.   Your nail professional should be able to explain what products are used and why. There have been great advances in nail chemistry in the last 10 years, but some salons still use chemicals whose use in nail care is not recommended, specifically a product called methyl methacrylate (MMA) - which was prohibited for use in MA in 1993.

  • What if you have a problem with your nails?

Clear communication between the nail professional and client is essential, so if you are not happy with your service or your nails, talk to your nail professional or the salon owner about it.


If you suspect your nails/hands have been damaged by prohibited product/improper procedure, it is your right to file a complaint with the MA State Board of Cosmetology.  The form is available to download


At The Matrix,

your health & safety are

our #1 priority.


A CND Shellac™ Certified Salon

189 Rear Main Street, Wareham

(508) 295-2011 or Schedule Online at:

Tues & Sat 9-3, Wed & Thur 10-8, Fri 9-6

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