Retiring credit union CEO looks back on almost five decades in banking
For the last 21 years, Ann Theberge served Wareham and its surrounding communities by overseeing the Plymouth County Teachers Federal Credit Union as its CEO and treasurer.
“When I first came here, we were located in a small Cape right next door (to the current location on Cranberry Highway),” Theberge said. “There were only six employees at the time. There were no such things as ATM cards—just savings accounts, checking accounts, and loans.”
Times changed, and she helped introduce new products to better serve the credit union’s members.
“We’ve gone from being a $10 million business to around a $43 million now,” she said. “We grew conservatively and are now very profitable. We now have 15 employees and are a full-service financial institution. We offer a wide line of products, including mortgages, online banking and use of social media tools.”
Soon, she’ll say goodbye to those she’s grown to know and respect over the years as she is set to retire on April 30.
“I have two grown children, ages 44 and 42, and three grandchildren,” she said. “I currently live in Easton, but I’m going to relocate to be closer to my grandchildren. They play hockey, lacrosse and baseball, and I love seeing their games. I love sports, and I love the Red Sox.”
She added that PCTFCU manager Glenna Hardman will be taking over in her absence, and that she expects it to be a smooth transition.
PCTFCU was originally an all-teachers credit union. In 2006, it received permission from its insurer to serve all residents of Wareham and their families, as well as school employees of Plymouth County. The credit union, Theberge said, is a not-for-profit business. Its board is made up entirely of volunteers.
Theberge has been in the finance industry since just after she finished high school in 1964.
“I lived in New Bedford and worked at several banks and credit unions over the years,” she said. “I’ve always enjoyed the financial world. And I love providing excellent customer service. It’s so important, and it means so much.”
“I’m going to miss it,” she said of her work. “I’m very thankful that I had 21 wonderful years here. I couldn’t have asked for a better place to work. We’re very close-knit in the credit union industry. I’ll miss the staff and members the most.”
Theberge won’t be completely out of the loop, though—she’ll continue to hold a board position as director, keeping her involved with the credit union.
With her newly found free time, though, she’ll be busy relaxing, enjoying her family, and planning her next chapter in life.
“I’m going to take the summer off, relax and decide what to do.”